Overview
At T.Knox Clothing, we want you to be satisfied with your purchase. If for any reason you are not completely satisfied, we offer returns and exchanges in accordance with the policy below.
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. Items must be returned in their original packaging with all tags attached.
Proof of purchase or order confirmation is required to complete your return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Downloadable digital products
- Custom, personalized, or made-to-order items
- Items marked as Final Sale
Return Authorization Required
To initiate a return or exchange, please contact us at tk@tknoxclothing.com within 30 days of receiving your order. Please include your order number and reason for the return.
Once your return request has been reviewed and approved, return instructions and the return shipping address will be provided by email.
Returns sent without prior authorization may be refused.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within a reasonable number of business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable.
Late or Missing Refunds
If you have not received your refund, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at tk@tknoxclothing.com.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped. If you need to exchange an item for the same product, contact us at tk@tknoxclothing.com.
Sale Items
Sale or clearance items may not be refunded unless required by law.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns. We cannot guarantee that we will receive your returned item.
Need Help?
For questions regarding refunds, returns, or exchanges, please contact us at:
Thank you for shopping with T.Knox Clothing.